₿itcoin Radar Support
Need help? We're here for you.
From the team
₿itcoin Radar is built by a small USA-based team (My Virtual Shop LLC). We update the app constantly. If something doesn't work right, please contact us at support@bitcoinradar.app before leaving a bad review, we genuinely want to fix it. We typically respond within 3-5 business days. If you have feature requests, we're listening. Big demand drives what we build next.
Contact
Email: support@bitcoinradar.app
Response time: 3-5 business days.
Suggest a Feature
Have an idea for ₿itcoin Radar? Tell us. Aggregated requests drive our roadmap.
Subscription Pricing
- Monthly: $9.99 / month (auto-renewing)
- Annual: $79.99 / year (save 33%, auto-renewing)
Free vs Pro: Feature Comparison
FREE
- Trend signal: BULLISH/BEARISH/HOLD + day count
- BTC price + news
- Swing direction + days-active + entry price + live open-trade %
- Mining Network data (hashrate, difficulty, block height, miner revenue, halving countdown)
- On This Day Bitcoin history
- Solo block alerts
- Top BTC Holders: holdings by group
- Hashprice + upgraded Halving Countdown (Mining Network)
- U.S. National Debt card
- Power Law Model
- Retirement calculator (Tools tab)
- DCA calculator: backtest + forward (Tools tab)
- Basic home-screen widget
PRO
PRO, $9.99/mo or $79.99/yr
- Swing exact score + entry/target/stop levels
- 5-day Swing accuracy stats + full signal track record
- Trade History summary (win rate, avg P&L, best/worst, avg duration)
- Day Trader, all 5 timeframes × 10 indicators
- Data Intelligence. On-Chain, Whale Activity, Futures & Derivatives, Market Cycle
- Confidence percentages
- Push notifications
- Flow Trends: net BTC flows by group (free users see a blurred preview)
- Full widget customization (Pro metrics + Lock Screen variants)
Free users always see the current swing direction, how long it's been active, the entry price, the live open-trade percentage, and full Mining Network data. Pro unlocks the swing score, exact entry/target/stop levels, full trade history, and the four signal-edge Data sections (On-Chain, Whale Activity, Futures & Derivatives, Market Cycle).
How to Cancel Your Subscription
- Open the Settings app on your iPhone
- Tap your Apple ID at the top
- Tap Subscriptions
- Tap ₿itcoin Radar
- Tap Cancel Subscription
How to Manage Your Subscription
Open iPhone Settings → tap your Apple ID at the top → tap Subscriptions → tap ₿itcoin Radar to change plans, turn off auto-renew, or view your renewal date.
Widgets
- How do I add ₿itcoin Radar widgets to my Home Screen?
Long-press an empty area of your Home Screen → tap Edit → + → search "Bitcoin Radar" → swipe between sizes → tap Add Widget. Repeat for each size you want (Small, Medium, Large, Lock Screen). After placing, long-press the widget → Edit Widget to customize which metrics each slot displays.
- How do I customize what my widget shows?
Long-press the placed widget → Edit Widget → tap each slot to pick from: BTC Price, 24h Change, Trend Signal, Swing Signal (Pro), Day Trader Signal (Pro), Trend Confidence (Pro), Swing Confidence (Pro), Day Trader Confidence (Pro), Accuracy % (Pro, Trend only), Hashrate, Block Height, Difficulty, Halving Countdown, Mempool Fee, Fear & Greed, Sats per Dollar, Miner Net Profit / Hashrate, Stock Ticker, Sparkline. Slot counts: Small has 4 slots, Medium has 4 slots, Large has 8 slots.
- What widget sizes are available?
Home Screen: Small (2×2), Medium (4×2), Large (4×4). Lock Screen: Circular, Rectangular, Inline. All 6 surface live BTC data; sizes differ in how many slots and how much detail fit.
- How often do widgets refresh?
The widget requests a refresh every 5 minutes; iOS controls the actual cadence and may grant fewer refreshes under heavy budget pressure (low power mode, background-app-refresh disabled, etc.). Opening the ₿itcoin Radar app forces an immediate refresh of every placed widget.
- Why are some widget values updating faster than others?
Different metrics have different freshness ceilings: BTC price, block height, and 24h change refresh live (every few minutes when iOS grants a reload). Hashrate, difficulty, halving countdown, and $/day mining update on our 4-hour pipeline schedule (00/04/08/12/16/20 UTC). Stock tickers (BTCI, BLOX, etc.) update approximately hourly. Trend signal + day count update on the same 4-hour pipeline because trend transitions are intentionally slow-moving. The widget refresh cycle itself is 5 minutes, but a slot will only display new data when the underlying source has new data.
- Why does my widget show "—" for some values?
That slot needs data that isn't currently available. Common reasons: (1) the slot is a Pro option (Swing Signal, Day Trader Signal, Confidence, Accuracy) and you're on the Free tier, (2) the underlying pipeline is briefly between updates (will populate on next refresh), or (3) the data source is temporarily unavailable.
- Why isn't my widget updating?
iOS budgets a limited number of widget refreshes per day per widget (~40–100 typically); under heavy throttling some refreshes are deferred. To force a refresh, open the ₿itcoin Radar app — the foreground transition triggers an immediate widget reload. If a widget still appears stuck after opening the app, long-press it → Remove Widget, then re-add via Edit Home Screen → + → ₿itcoin Radar. Note: mining stats (hashrate, difficulty, halving countdown) only change every 4 hours by design — those slots will look "stuck" between pipeline runs even when refreshes are firing normally.
- Which widget features require Pro?
Pro-only slot options: Swing Signal, Day Trader Signal, Trend Confidence, Swing Confidence, Day Trader Confidence, Accuracy % (Trend only; there is no Day Trader accuracy slot; we don't publish one). Free-tier basics: BTC Price, 24h Change, Trend Signal, Sparkline, Hashrate, Block Height, Difficulty, Halving Countdown, Mempool Fee, Fear & Greed, Sats per Dollar, Miner data, Stock Ticker. Free-tier users can fully customize widget slots, but Pro-only options display "—" until you upgrade.
- Lock Screen widgets: what do they show?
Circular: BTC price or signal indicator in a compact circle. Rectangular: price + 24h change with trend dot. Inline: a single-line price readout displayed alongside the clock on the Lock Screen.
Frequently Asked Questions
- What is included in the free version?
BTC price, news, Trend signal (BULLISH/BEARISH/HOLD + day count), Swing signal direction + how long it's been active + entry price + live open-trade percentage, full Mining Network data (hashrate, difficulty, block height, miner revenue, halving countdown), On This Day Bitcoin history, solo block alerts, and a basic home-screen widget. Pro adds exact swing score + entry/target/stop levels, 5-day Swing accuracy stats, full signal track record, Trade History summary, Day Trader (all 5 timeframes × 10 indicators), the four signal-edge Data sections (On-Chain, Whale Activity, Futures & Derivatives, Market Cycle), confidence percentages, push notifications, and full widget customization. See the Free vs Pro comparison above for the full breakdown.
- How accurate are the signals?
Signals are generated from 10+ on-chain and technical indicators. Past accuracy is shown in the app for Trend and Swing only, we don't publish win-rate or accuracy percentages for Day Trader, because short-term outcomes don't reliably predict future results. Signals are for informational purposes only and not financial advice.
- How do I get a refund?
Refunds are handled by Apple. Visit https://support.apple.com/en-us/HT204084 to request a refund through your Apple ID.
- How do I contact support?
Email support@bitcoinradar.app, we respond within 48 hours.
- Is my data private?
Yes. We do not collect, track, or share any personal data. See our Privacy Policy for details.
- What is the Learn section in Discover?
A free, built-in set of plain-English explainers about Bitcoin and how to use the app; no subscription needed. You'll find it in the Discover tab.
- Can I scan a QR code or paste an address instead of typing it?
Yes, on Wallet Lookup and My BTC Address, tap Scan to read a Bitcoin QR code (addresses and bitcoin: payment links), or tap Paste to pull one from your clipboard. Scanning asks for camera permission the first time.
- Is my lookup history private?
Yes, your recent lookups are stored on your device and are never sent to our servers. From version 1.0.32 they also sync through your own iCloud when iCloud is on, so they come back after a reinstall. We cannot read them. Wallet Lookup and Track Transaction each keep their own separate history (the last 20 each, 10 shown with Show all for the rest): tap Recent in either card to view them, then Clear history to erase that card's history anytime.
- Can I name a saved lookup?
Yes, tap the ✎ button on any row under Recent to give it a name, and the row shows the name with the shortened address beneath it. Names live on your device only. A name sticks to the address or transaction ID, so it comes back if that entry drops off the end of the list and you look it up again. Clear history erases the names for that card too.
- Does looking up a transaction start tracking it?
No, looking one up only shows its status and adds it to your Track Transaction Recent history. It joins your Tracked Transactions list (and sends confirmation alerts) only when you tap Track this transaction or + Add transaction.
- What is the Average Realized Price in Chain Stats?
It's the average price at which the current Bitcoin supply last moved (a widely used on-chain cost-basis benchmark), shown as a row and a chart in the Data tab. It's free for everyone.
- How do I change the time window on a chart?
The Average Realized Price and Power Law charts have range buttons (such as All / 4Y / 1Y); tap one to zoom that chart to the period you want. The view updates instantly, with no reload.
- Why does the mining pool list show "Unknown" with an ⓘ icon?
"Unknown" groups blocks whose mining pool couldn't be identified; tap the ⓘ for a short explanation. It's normal and doesn't affect any other stats.
Disclaimer
₿itcoin Radar is for informational purposes only. Nothing in this app constitutes financial advice. Cryptocurrency trading involves significant risk. Always do your own research.
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